Our Christmas promise
What is your last Christmas postage date?
What is your Christmas returns policy?
Our Christmas exchange policy
What are your response times?
Will I get this item before Christmas?
Can you make an item in time for Christmas?
Do we provide Christmas gift wrapping?
Returns & Refunds
Orders to Australia – Taxes and duties
Contact Us
How do I email you?
What’s the best telephone number to use?
What are your opening times?
Do you have a shop?
How do I check my order?
PR, Media & News contact information
Where is my order confirmation?
Corporate accounts
How do I amend my order?
Free Worldwide delivery
Where is my order?
What happens if I am not in when the jewellery arrives?
What time of day do you deliver?
How long does it take you to dispatch jewellery?
Exclusive packaging & Presentation
Is the jewellery sent in plain packaging?
What’s in the box video
Product measurements
How can you offer such big savings?
What diamond qualities do you use?
Is your jewellery nickel free?
Insurance Valuation certificates
Are your diamonds conflict free?
Are your items hallmarked?
5 year guarantee
Diamond weight and diamond sizes
Diamond engagement rings & the diamond qualities used
Jewellery insurance
Prince Cut diamonds explained
How do The Diamond Store gift cards work?
Our 9K gold chains – elegant and astonishingly STRONG!
How do you measure diamond quality? The 4 c’s
How do I know it’s safe to order?
Can I order by telephone?
Finance information
Problems while placing an order
Diamond certificates
IGI certificates
SKD certificate
GIA certificates
Canadian diamond certificates
EGL certificates
IGL certificates
What is Rose gold?
Lab Grown Diamonds
Conflict diamonds advice
Caring for your jewellery
Ring sizes & Rings sizers
NAJ.co.uk – The National Association of Jewellers
Watch a Ring being made
White gold vs Platinum
White gold vs Yellow gold
Ring Buying Guide
5 jewellery hacks even your jeweller does not know
How can I pay?
I have forgotten my password
Discount vouchers and coupons
Emerald facts & tips
Blue Sapphire facts & tips
Pink Sapphire facts & tips
Garnet facts & tips
Ruby facts & tips
Tanzanite facts & tips
Amethyst facts & tips
Aquamarine facts & tips
Pearl facts & tips
Opal facts & tips
Blue Topaz facts & tips
Diamond facts & tips
Gem Guides and Buying Advice
Peridot facts & tips
Upgrading size/carat weight
Upgrading clarity/sparkle
Upgrading setting
