Frequently asked questions

Returns and Refunds

I Want to Return an Item

Returns & Refunds Policy

Orders to European Union – Taxes and Duties

Orders to Australia – Taxes and duties

Contacting Us

Contact Us

How do I contact you?

What are your opening times?

Delivery & Dispatch

Free Worldwide delivery

Where is my order?

What happens if I am not in when the jewellery arrives?

Packaging

Exclusive packaging & Presentation

Is the jewellery sent in plain packaging?

What’s in the box video

Product Information

Product measurements

How can you offer such big savings?

What diamond qualities do you use?

Placing An Order

How do I know it’s safe to order?

Finance information

Problems while placing an order

Certificates

Diamond certificates

IGI certificates

SKD certificate

Jewellery Guides

What is Rose gold?

Lab Grown Diamonds

Conflict diamonds advice

New Customers

How can I pay?

How do I check my order?

I have forgotten my password

Discount vouchers and coupons

Gemstone Guides

Emerald facts & tips

Blue Sapphire facts & tips

Pink Sapphire facts & tips

Upgrading Questions

Upgrading size/carat weight

Upgrading clarity/sparkle

Upgrading setting