The Diamond Store policies

Please note that TheDiamondStore.co.uk actively undertakes measures to prevent fraud taking place on our website. As such during the transaction process you will be prompted through the use of C VV and other security measures to verify that you are the valid card holder.

All purchases from this site will appear on your statement as “REGALIAN LTD” or The Diamond Store.

All sensitive consumer data collected on this site is used only for the purpose of completing the transaction. Transaction information is transmitted to our payment partner Protx using SSL encryption.
Visit Protx

Regalian Ltd trading as The Diamond Store will not add any additional fees to your purchase if you pay via any of the card types supported.

Please be aware that full payment will be taken from your card when we have accepted your order, this payment will show on your statements as Regalian Ltd or The Diamond Store.

Credit Card Information
All credit card related data will be handled confidentially and not be used for any other purpose or divulged to any other parties not connected to this transaction.

In cooperation with Secure Trust Bank PLC trading as V12 Retail Finance, we offer you finance options. Minimum spend applies. Credit subject to status.

Find out more information about this finance option here.

Regalian Ltd t/a The Diamond Store, Registered 5736216, Trading Address (No Returns Here Please), Suite 17410, 20-22 Wenlock Road, London N1 7GU

Regalian Ltd t/a The Diamond Store acts as a credit broker and not a lender, and only offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance. Regalian Ltd t/a The Diamond Store is authorised and regulated by the Financial Conduct Authority. Our registration number is 731102. Credit provided subject to age and status.

We act as a credit broker, and will introduce you to V12 Retail Finance Limited acting as the lender, to complete your application for finance. We may receive a commission if your application is successful, and the amount may vary depending on the product chosen and the amount of credit taken out.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate your name, address and any other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. Rest assured that this is done only to confirm your identity, and that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. Please read our full Privacy Policy here.

All prices shown on all jewellery and services are inclusive of VAT.

Our VAT details are as follows: Regalian Ltd (Trading as TheDiamondStore.co.uk), VAT Number 877194769.

Please read our full Privacy Policy here.

We aim to send all jewellery within 24 hours of receipt of the order and whenever possible we will send your order in the next available mail out (Monday to Friday). We are confident that we can fulfil the majority of our orders within 5 to 7 working days. If you need to know the expected delivery date of an item, please call or email us. We will also work hard to meet any special delivery requirements you may have.

However, in some cases when we are tailoring the jewellery to your requirements or where we are having to handcraft or import the jewellery, there could be a delay of several weeks.

Please be aware that full payment is taken from your card when we accepted your order and will be in touch when it is ready to be shipped, this payment will show on your statements as Regalian Ltd.

After you have placed your order we will verify your credit card details and process your order. You will be sent a confirmation email.

Please keep the email in a safe place as it will contain your order number and you should quote this number when you contact us here at TheDiamondStore.co.uk. We recommend that you print and retain a copy of the order confirmation.

Once the jewellery has been dispatched from our offices you will be sent a further email notifying you of how to track your order and when you should expect delivery to occur.

If at anytime you need to contact us please email us on info@thediamondstore.co.uk, alternatively you can call us on 0345 084 1200 or write to us at Regalian Ltd / The Diamond Store, Suite 17410, 20-22 Wenlock Road, London, N1 7GU

Read our Delivery policies in full

UK & Northern Ireland:
For all UK & Northern Ireland deliveries we use PDP courier services. We do not charge for this delivery service, it is FREE. This also guarantees the delivery of your jewellery the day after we send it.
Click here to visit PDP Delivery website

Once the jewellery has been dispatched from our offices you will be sent an email containing a tracking number. We’ll also explain how to track your order. All jewellery that we send this way is insured until such time when you or another person signs for it at the address you gave to us during the order process.

The rest of the world – Worldwide (Non UK) deliveries
For all international orders (outside UK and Northern Ireland) we offer FREE delivery via DPD/Fedex. For high value items we believe that this is the only way to ensure the safe passage of your order.

All information about these delivery services can be found on their websites.

Click here to visit Fedex International Shipping website

All of our jewellery comes presented in our exclusive Diamond Store Presentation Set.

View our Diamond Store Presentation Set

Photographs are for illustration only. Actual products may vary slightly.

We give you 90 days to approve your jewellery in the comfort of your home.

If returning jewellery, please ensure items are returned as sent, with all packaging, tags and certificates attached. Jewellery must be unworn and not modified.

If the jewellery came with a diamond certificate/report, this must also be returned, otherwise, £250 from your refund will be held back until the diamond certificate/report is returned to us.

Your normal statutory rights are not affected.

If an item is cheaper than when you purchased it we will not allow you to return the jewellery and re-order the same item within 90 days. We are happy to discuss any queries regarding this with you.

Please Note: In cases of dispute we send items to Safeguard for an independent opinion.
Learn more about Safeguard

AN IMPORTANT NOTE ABOUT RINGS:

We are happy to accept returns on Ladies’ Rings between the sizes of J and Q and Men’s Rings between the sizes of R and W. For rings outside of these sizes we cannot accept them back as they have been especially sized for your order.

Where we alter a ring to your specifications or commission a ring to be made bespoke to your requirements (for example Eternity Rings and Wedding Bands), these items of jewellery will become non-refundable. We will always notify you if this before we confirm your order and before we take full payment.

Please note that on rings larger than a size Q or smaller than a size J, the actual widths quoted can vary.

Read our Full Returns and Refunds Policies
Read more about our Product Measurements

If you need to reach us, please email us on info@thediamondstore.co.uk or write to us at Regalian Ltd / The Diamond Store, Suite 17410, 20-22 Wenlock Road, London, N1 7GU. Please do not send any returned items to this address.

Our response time
We aim to answer all customer enquiries within a minimum of 2 working hours from Monday to Friday, 9am – 6pm. We have staff who will take a telephone message from you overnight, at weekends and during bank holidays. We’ll then try to get back to you promptly during the next working day.

Electronic communications
When you visit TheDiamondStore.co.uk or send emails to us, you are communicating with us electronically. By doing so you consent to receiving communications from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software is the property of TheDiamondStore.co.uk or its content suppliers and protected by UK and international copyright law. The compilation of all content on this site is the exclusive property of TheDiamondStore.co.uk and protected by UK and international copyright law.

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. TheDiamondStore.co.uk only sells products to persons of 18 years of age or over who can purchase them with a credit card. If you are under 18 years of age, you may use TheDiamondStore.co.uk only with the consent and involvement of a parent or a legal guardian. TheDiamondStore.co.uk reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

Copyright complaints
TheDiamondStore.co.uk respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, email us with your complaint at info@thediamondstore.co.uk.

Risk of loss
All items purchased from TheDiamondStore.co.uk are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Pricing
Prices stated on TheDiamondStore.co.uk are in UK Pounds Sterling and are based on fluctuating metal prices. We endeavour to keep prices at constant levels but we reserve the right to change prices at any time when the need arises. Once an item has been purchased and we have received payment for it we will always honour the price quoted. In the event of a pricing error we will endeavour to honour the cheapest price but do reserve the right to cancel any order which would be uneconomic or where the price has been abused.

Product descriptions
TheDiamondStore.co.uk attempts to be as accurate as possible. Products are often supplied with metal and diamond weights where appropriate. Unless stated these are guides only and can vary by a few percent. The diamond weights will be correct but the diamond measurements can vary on a diamond per diamond basis. Images do not necessarily represent an item’s true size and as such dimensions are supplied when the data is available. TheDiamondStore.co.uk does not warrant that product descriptions or other content of this site is without error but we endeavour to ensure all information is correct and up to date. If you have any queries regarding any product or content of the site please contact us. If a product offered by TheDiamondStore.co.uk is not described to a satisfactory level, your sole remedy is to return it in unused condition and we will arrange refund or replacement.
Read our full Returns and refunds policies
Read more about our Product Measurements
Contact The Diamond Store

Applicable law
By visiting TheDiamondStore.co.uk you agree that the laws of England & Wales, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and TheDiamondStore.co.uk.

Please find the Terms and conditions of our current promotions and competitions here.