There are some exceptions to our returns policy and a small number of our rings are non-eligible for return, refund and exchange.
Rest assured that if this is the case, we will clearly notify you of this before confirming your order and ask you to give your consent to us in writing before taking any payment from you.
We are happy to accept returns and exchanges on unworn Ladies’ Rings between sizes J to Q and Men’s Rings between sizes R to W. All other sizes are considered outsized and cannot be returned or exchanged. In most cases, however, we will be able to resize your ring for a small fee. Find more information about this service below.
Women’s and Men’s wedding rings:
Our men’s and women’s wedding rings cannot be returned.
Some eternity rings:
Some of our 18K White Gold, Yellow Gold & Platinum Eternity Rings are not refundable or exchangeable. These are rings where the item reference numbers start with FT, HG, JG or YD
Why do we apply a non-refund/non-exchangee policy on eternity rings?
We sell around 350 different styles of eternity ring. Because each ring comes in approximately 40 different finger sizes, you can imagine the numbers involved. So to keep the prices as low as possible, we handcraft each of these eternity rings to order. For this reason, it is unfortunately impossible for us to offer a refund policy on them.
If you need advice on our eternity rings, please call us and speak to one of our experts on 0345 084 1200.