Returns and Refunds

I Want to Return an Item

Please note that some returns exceptions apply, please read them carefully here. Please note that our returns are FREE for the UK and Northern Ireland. For the rest of the world, please request your return above as normal. Then, once we have authorised the return and given you the shipping details, we recommend that you […]

Orders to European Union countries – taxes and duties

To make life easier for our EU customers, in the case of most countries – with the exception of France, Portugal, Malta, Greece and Slovenia where we cannot ship jewellery to currently – we are able to calculate the correct VAT and customs taxes and pay them on your behalf, so you don’t need to […]

Returns and Refunds Policy

HOW DO I RETURN AN ITEM? You have 30 days to try your new jewellery at home. If you would like to change it or return it within that time, then you can request a return. Before you request a return or an exchange, please read the below returns exceptions carefully. To return an item, […]

Orders to Australia – Taxes and duties

This is already reflected in the prices on our website if you are browsing in Australian dollars. If you are shopping on our website in the UK or in a EU country, UK VAT will be deducted and updated at checkout when you select an Australian delivery address. Will I need to pay Australian customs […]