HELP & ADVICE

What can we help you with?

Use the search facility above and if you can't find the answer to what you're looking for, feel free to contact us directly
sales@thediamondstore.co.uk

Orders to European Union countries

Tax & Duties

Will I need to pay extra VAT or duties when I receive my parcel?

To make life easier for our EU customers, in the case of most countries with the exception of France, Portugal, Malta and Greece (read more about these below), we are able to calculate the correct VAT and customs taxes and pay them on your behalf, so you don’t need to worry.

As long as you are residing in a country other than France, Portugal, Malta or Greece, and you are our website in Euros, and you enter your EU country of residence in your address details at checkout, the correct taxes will be applied to your order, and we will then pay these on your behalf.

In these cases, there will be no hidden costs, and you do not have to do anything else.

EU Country Customs & Duties Exceptions:

*Please read carefully if you live in France, Portugal, Malta or Greece.*

Please be advised that customers ordering jewellery from the United Kingdom to the below list of EU countries will be required to pay extra taxes or charges, and in some cases hire third party brokers, in order to clear jewellery through the Customs of their EU country of residence.

In some cases we may not be able to ship jewellery to these countries at all.

FRANCE – Couriers cannot clear prohibited items (jewellery) through French Customs and therefore customers need to pay a third party broker to do this.

PORTUGAL – Couriers cannot clear precious metals or stones through Portuguese Customs. A third party broker will need to be used by the customer to do this and the jewellery will also need to be examined. Any parcel over the value of 22€ is subject to formal clearance. Duty can only be billed to the consignee.

GREECE – Couriers cannot clear precious metals or stones through Greek Customs. A third party broker will need to be used by the customer to do this.

MALTA – Items with a description of jewellery, gold, diamonds or similar will be flagged by Malta’s Customs to be examined and valuation-checked. The consignee will need to pay 39.63€ for this inspection. If the valuation is considered incorrect, duty will be payable. Couriers cannot clear precious metals or stones through Greek Customs. A third party broker will need to be used by the customer to do this.

SLOVENIA – Taxes cannot be prepaid and the consignee will be contacted by customs regarding duty payable.

European Union

Why do different rules apply to different EU countries?

Since Brexit, when the United Kingdom left the European Union on 31st January 2021, UK companies selling goods online to consumers in the EU must deduct UK VAT where applicable, and the customer becomes liable for VAT established by their country of residence, as well as any customs taxes.

For more information about this, please visit the European Commission’s website.

Trustpilot
FREE WORLDWIDE DELIVERY