Orders to European Union countries
Tax & Duties
Will I need to pay extra VAT or duties when I receive my parcel?
To make life easier for our EU customers, in the case of most EU countries – with the exception of Portugal where we cannot ship jewellery to at the moment – we are able to calculate the correct VAT and customs taxes and pay them on your behalf, so you don’t need to worry.
As long as you are residing in the EU (except Portugal where we cannot ship to currently), and you are viewing our website in Euros, and you enter your EU country of residence in your address details at checkout, then the correct taxes will be applied to your order and we will pay these on your behalf.
In these cases, there will be no hidden costs, and you do not have to do anything else.
As long as you are residing in the EU (except Portugal where we cannot ship to currently), and you are viewing our website in Euros, and you enter your EU country of residence in your address details at checkout, then the correct taxes will be applied to your order and we will pay these on your behalf.
In these cases, there will be no hidden costs, and you do not have to do anything else.
EU Countries where we cannot ship to currently
We are not able to ship jewellery to the following EU countries at the moment: PORTUGAL.
(There are also other non-EU countries that we cannot currently ship to. These include Brazil, Kuwait, Malaysia, India, Indonesia, Mexico and Switzerland. Please find more information about these countries on our main Delivery Page.)
Why do different rules apply to different EU countries?
Since Brexit, when the United Kingdom left the European Union on 31st January 2021, UK companies selling goods online to consumers in the EU must deduct UK VAT where applicable, and the customer becomes liable for VAT established by their country of residence, as well as any customs taxes.
For more information about this, please visit the European Commission’s website.