HELP & ADVICE

What can we help you with?

Use the search facility above and if you can't find the answer to what you're looking for, feel free to contact us directly
sales@thediamondstore.co.uk

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Buying a New Item?

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For Customer Support
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Customer Support Update

Please note that due to Covid-19 distancing regulations, our Customer Services Team is working at a reduced capacity, and in some cases from home, so that our offices dealing with jewellery orders can remain open.

If you did want to contact Customer Services regarding an item that you’ve already ordered: please email your request or question with your order number to sales@thediamondstore.co.uk.

Please bear with us, we’ll aim to get back to you within 48 hours.


Registered Trading Address

Our Trading Address
(No Returns Here Please)
Regalian Ltd / The Diamond Store
Suite 17410
20-22 Wenlock Road
London
N1 7GU
Company Number: 5736216


Already bought an item?

The best and fastest way for us to help with any delivery questions you have regarding your existing order is via email. Please email sales@thediamondstore.co.uk and we will respond to you within 24 hours.


Returns Address

PLEASE NOTE that we cannot accept returns at the trading address and you must follow our returns procedure (click here)


PR & Media Inquiries

For PR, media and news inquiries please click here.

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