HELP & ADVICE

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sales@thediamondstore.co.uk

Free Worldwide Delivery

We offer our FREE worldwide delivery on all products. For delivery methods in your area, scroll down and select your location.

We have plenty of stock now, but we are seeing some diamond and gemstone supply disruption. If you have your eye on a lovely Christmas gift please don’t delay because it might not be available later.

We offer FREE delivery on all UK & Northern Ireland orders

UK delivery times:

We aim to dispatch all jewellery within 24 hours of receiving your order. Where possible, orders leave in the next available mail-out between Monday and Friday.

However, while we do keep a stock of the most popular items we sell, our rings come in 50 different sizes. As you can imagine it is impossible to stock every ring in every size. This means that we may need to handcraft a ring just for you or adjust the size of an item before we send it out.

If we’re unable to dispatch your order immediately we’ll give you an estimated dispatch date. Typically most of our items go out in a matter of days, but due to Covid-19, we are experiencing temporary delays and on some occasions making items can take us longer than normal.

In any case, we will always email you with a dispatch date within 4 hours* of receiving your order. (*This response time applies during our office opening hours, Monday to Friday, 8.15am – 5pm. If you place your order outside of these times we will contact you during the next working day.)

If you have a special UK delivery deadline

We will always work hard to meet any special delivery requirements you may have. Should our estimated delivery time not suit you, please contact us and we will try our hardest to meet your requirements.

If we cannot deliver by your special deadline, we will always let you know.

UK delivery method

For all UK orders we use the Royal Mail Special Delivery service or DPD. These are secure, insured and speedy delivery methods. On dispatch we’ll email you with information on how to track your order.

Your jewellery is insured during transit. It will require a signature when delivered to the address you gave us.

We offer FREE European Union and International (Non UK) delivery on all orders – BUT EXCEPTIONS TO CERTAIN EU COUNTRIES APPLY DUE TO BREXIT

*For latest information regarding delivery exceptions to PORTUGAL, GREECE, FRANCE, MALTA and SLOVENIA please read carefully here.*

European Union & International delivery times

We aim to dispatch all jewellery within 24 hours of receiving your order. Where possible, orders leave in the next available mail-out between Monday and Friday.

However, while we do keep a stock of the most popular items we sell, our rings come in 50 different sizes. As you can imagine it is impossible to stock every ring in every size. This means that we may need to handcraft a ring just for you or adjust the size of an item before we send it out.

If we’re unable to dispatch your order immediately we’ll give you an estimated dispatch date. Typically our alternative dispatch times (depending on the jewellery item you ordered) are either 3 days, 5 days or 7-10 days.

In any case, we will always email you with a dispatch date within 4 hours* of receiving .your order. (*This response time applies during our office opening hours, Monday to Friday, 8.15am – 5pm, UK time (GMT) . If you place your order outside of these times we will contact you during the next working day.)

FedEx/DPD delivery times to Europe & rest of the world

Below you’ll find the estimated FedEx/DPD transit times to different parts of the world. (Please note that FedEx delivery times apply to working days, excluding weekends and bank holidays.)

Ireland
1 day
Europe
1-4 days
USA
1-2 days
Australia
2-3 days
Asia
2-3 days
Africa
2-3 days
South America
2-3 days

If you have a special EU or international delivery deadline

We will always work hard to meet any special delivery requirements you may have.

Should our estimated delivery time not suit you, please contact us and we will try our hardest to meet your requirements.

If we cannot deliver by your special deadline, we will always let you know.

EU & International delivery methods

For all European Union and international orders, we use DPD or FedEx. These are secure, insured and speedy delivery methods. On dispatch we’ll email you with information on how to track your order.

Your jewellery is insured during transit. It will require a signature when delivered to the address you gave us.

Import duties and taxes

European Union – To make life easier for our EU customers, in most cases, with the exception of France, Portugal, Greece, Malta and Slovenia, we are able to calculate the correct VAT and customs taxes and pay them on your behalf, so you don’t need to worry. Click here for more information about EU VAT and taxes, and the Customs duties and charges that apply to France, Portugal, Greece, Malta and Slovenia.

The rest of the world – If you place an order to a country outside of the UK, your country’s customs office may ask you to pay import duties and taxes on the jewellery upon arrival. Please note that you are liable to pay these and The Diamond Store is not responsible for any international duties or taxes incurred.

COUNTRIES WE CANNOT SEND TO

Bangladesh – BD
Burma – MM
Central African Republic – CF
Comoros – KM
Cuba – CU
Equatorial Guinea – GQ
Falkland Islands – FK
Guinea Bissau – GW
India- IN
Iran – IR
Korea, North (North Korea) – NP
Myanmar – MM
Pakistan – PK
Russia – RU
Sierra Leone – SL
Somalia – SO
Sri Lanka – LK
Sudan – SD
Tajikistan – TJ
Turkmenistan, Republic Of – TM
Ukraine – UK

Contact us

Please remember to have your order number to hand when contacting us about a delivery.

You can email us on sales@thediamondstore.co.uk.

You can also check the status of your order on our website. Just log in with the email address and the password you created when you first placed an order with us. Login

response times

Response times

We aim to answer all customer inquiries within 48 hours.

This response time applies during our working week from Monday to Friday, 8.15am-5pm.
packaging

Packaging

All of our jewellery comes presented in our exclusive Diamond Store Presentation Sets.

View The Diamond Store Presentation Set
policies

Policies

We have clearly laid out policies to protect your consumer rights

View our General Policies
View our Return and Refund Policies
Overnight and during weekends we can receive emails and take telephone messages. Our Customer Service Team will then respond to your inquiry during the next working day.