Help & Advice

What can we help you with?

What time of day do you deliver?

Read more about each of these delivery options below

Please select delivery area

UK & Northern Ireland deliveries

We use Royal Mail Special Delivery or DPD which guarantee delivery within 24 hours.

When we dispatch your item, we will email you with a Royal Mail Special Delivery or a DPD tracking number. If you click on the link within the dispatch confirmation email, it will take you directly to your delivery information on the Royal Mail or the DPD website. There you can track your item and find out the estimated delivery time.

Royal Mail Special Delivery and DPD are insured services that will require your signature when delivered. If you are out when they call, a “missed delivery” card will be left. You can then either collect your parcel from a local office or shop as stated on the card, or arrange a re-delivery via the Royal Mail or DPD website.

Worldwide deliveries (Non UK)

We use FedEx for international deliveries and the delivery time will vary slightly according to the services FedEx operates in your country.

When we dispatch your item we will also email you a FedEx tracking number. You can click on this number and the link will take you directly to your order’s delivery details on the FedEx website. There you can track your item, including its whereabouts and estimated delivery time.

Below you’ll find the estimated FedEx transit times to different parts of the world. (Please note that FedEx delivery times apply to working days, excluding weekends and bank holidays.)

Ireland
1 day
Europe
1-4 days
USA
1-2 days
Australia
2-3 days
Asia
2-3 days
Africa
2-3 days
South America
2-3 days

FedEx will require your signature when they deliver your parcel. If you are out when they call, the courier will stick a “door tag” onto your front door, letter box or in the communal area of your building.

The door tag will advise you of any future delivery attempts FedEx has planned. If these do not suit you, the door tag will usually also include information on how to pick up the parcel yourself from your nearest FedEx office, or arrange re-delivery to an alternative location via the FedEx website.

Please check the FedEx website for further information:
Fedex International Shipping

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Extended Returns Until 17th Jan 2020