Help & Advice

What can we help you with?

I have forgotten my password

If you cannot remember the password you used when setting up your account, simply follow these instructions

1. Click on the link below. You’ll see the grey login boxes for “EXISTING CUSTOMERS” (where you would normally enter your login details).

2. Underneath these you’ll see a link that says “Forgotten your password?”. Click on this link.

3. When prompted, enter the email address you used when placing your last order and click “SUBMIT”.

We will then immediately email you your password!

Here is the link for you to
Request a New Password.

the diamond store

Contact us

If you cannot reset your password through the above link, contact us and we’ll help you. Email us on or call us on 0345 084 1200. If calling from outside the United Kingdom, please dial +44 345 084 1200.