Help & Advice

What can we help you with?

How do I email you?

If your question is about an existing jewellery order, please include your order number in the message.

For all customer services queries, please email us at
You can also get in touch by filling in the contact form on our Contact Us page.

Email response times

Our Customer Service Team works Monday to Friday, 8.15am – 5pm. During this time we do our best to respond to all emails within 2 hours. If we receive your email overnight, during a weekend or a UK bank holiday, we’ll get back to you as promptly as possible during the next working day.