Help & Advice

What can we help you with?

How do I email you?

If your question is about an existing jewellery order, please include your order number in the message.

For all customer services queries, please email us at sales@thediamondstore.co.uk
You can also get in touch by filling in the contact form on our Contact Us page.

Email response times

Our Customer Service Team works Monday to Friday, 8.15am – 5pm. During this time we do our best to respond to all emails within 2 hours. If we receive your email overnight, during a weekend or a UK bank holiday, we’ll get back to you as promptly as possible during the next working day.
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Extended Returns Until 17th Jan 2020