HELP & ADVICE

What can we help you with?

Use the search facility above and if you can't find the answer to what you're looking for, feel free to contact us directly
sales@thediamondstore.co.uk

Where is my order confirmation?

Once you have placed your order you will IMMEDIATELY receive an email from us.

This will confirm what you have ordered, where the jewellery is being delivered to, and all the other order details including the price.

If an email doesn’t arrive in your inbox, this could be down to 2 reasons:

1. The email has triggered your spam filter and you will find the confirmation in your Spam Folder.

2. You entered your email address incorrectly when placing your order. This happens far more often than you think. It’s probably all the excitement!

If you think you may have entered your email address incorrectly, or cannot work out why you didn’t get your confirmation email, contact us and we’ll help you. You can email us on sales@thediamondstore.co.uk.

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