Once you have placed your order you will IMMEDIATELY receive an email from us.
This will confirm what you have ordered, where the jewellery is being delivered to, and all the other order details including the price.
If an email doesn’t arrive in your inbox, this could be down to 2 reasons:
1. The email has triggered your spam filter and you will find the confirmation in your Spam Folder.
2. You entered your email address incorrectly when placing your order. This happens far more often than you think. It’s probably all the excitement!
If you think you may have entered your email address incorrectly, or cannot work out why you didn’t get your confirmation email, contact us and we’ll help you. You can email us on firstname.lastname@example.org or call us on 0345 084 1200. If you’re calling us from outside the United Kingdom, you’ll need to dial +44 345 084 1200.