Help & Advice

What can we help you with?

What are your opening times?

Even though our website operates 24 hours per day, 365 days a year, our Customer Service and Stockroom staff work a standard business week. We take telephone calls and respond to emails and Live Chat from Monday to Friday, 8.15am - 5pm.*

Christmas Bank Holidays
Our last postage date before Christmas is Friday 20th December 2019. Our offices will be closed on Christmas Eve (Tuesday 24th December), Christmas Day (Wednesday 25th December), Boxing Day (Thursday 26th December), New Year’s Eve (Tuesday 31st December) and New Year’s Day (Wednesday 1st January 2020).

Click here for more information about our Christmas Postage Dates

Click here to read Will I get this item for Christmas?

Click here for more information about our Extended Christmas Returns Policy

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Extended Returns Until 17th Jan 2020