Help & Advice

What can we help you with?

What are your response times?

Our Customer Service Team works Monday to Friday, 8.15am - 5pm

During this time we aim to respond to ALL emails within 2 hours. Alternatively, you can call us on 0345 084 1200. Outside business hours we have on-call staff to take your message and we will then get back to you the next working day.*

Ordering for Christmas?
Our last postage date before Christmas is Friday 20th December 2019. Our offices will be closed on Christmas Eve (Tuesday 24th December), Christmas Day (Wednesday 25th December), Boxing Day (Thursday 26th December), New Year’s Eve (Tuesday 31st December) and New Year’s Day (Wednesday 1st January 2020).

Otherwise, we will be open and operating normally, as detailed above.

Click here for more information about our Christmas Postage Dates

Click here to read Will I get this item for Christmas?

Click here for more information about our Extended Christmas Returns Policy

Extended Returns Until 17th Jan 2020