Help & Advice

What can we help you with?

How do I check my order?

There are 3 ways to check the status of your order.

Please note that once we have processed your order (between Monday and Friday 8.15am – 5pm) you will receive an email with an estimated dispatch date.

1. Log in with the email address and password you used when making your purchase. Then select the order you are checking to find out its current status. Login here

2. Email us on sales@thediamondstore.co.uk or via our Contact us page.

3. Call us on 0345 084 1200 between Monday and Friday, 8.15am – 5pm. If calling us from outside the United Kingdom, please dial +44 345 084 1200.

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Extended Returns Until 17th Jan 2020