Help & Advice

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What happens if I am not in when the jewellery arrives?

If you're not at home...

Read more about each of these delivery options below.

For Royal Mail deliveries (within UK & Ireland)

If you are not at home when the Royal Mail postman arrives to deliver your jewellery parcel, you have 3 options:

1. If you want your item quickly, the best way to get it is by going to the Royal Mail Delivery Office. You’ll find the Delivery Office address on the card which the Royal Mail postman left you. Make sure you take the card and personal identification (such as a driving license) with you.

2. You can arrange a re-delivery via the Royal Mail website. The easiest way to access the website is by clicking on the tracking number in the delivery confirmation email we sent you. Royal Mail will re-deliver free of charge to your home or to an alternative local address, but bear in mind that a re-delivery takes up to 48 hours from the time you request it.

3. You can call the telephone number on the back of the Royal Mail “missed delivery” card to arrange a free re-delivery to your home or an alternative local address. Note that a re-delivery will take up to 48 hours from the time you request it.

For DPD deliveries (within UK & Ireland)

If you’re not at home when your DPD delivery arrives, you have 3 options:

1. If you want your item quickly, the best way is to ask DPD to deliver it to one of their shop locations. DPD works with a large network of local businesses, so you can have your parcel delivered to a store in your preferred post code to pick up at your convenience. You can arrange this via the DPD website using the link and tracking number in the dispatch email DPD sent you. When you pick up the parcel, make sure you take the tracking number and personal identification (like a driving license) with you.

2. You can have the item delivered to a neighbour, or left at an alternative location of your choosing. You can arrange this via the DPD website, using the link and tracking number in your DPD dispatch confirmation email.

3. You can also arrange for re-delivery. Simply access the DPD website using the link and tracking number provided in the DPD dispatch confirmation email, then choose the next possible re-delivery date. (As an added extra, you can arrange for delivery within a 1-hour time slot. To do this, you’ll need to pay DPD a small fee via their website.)

For worldwide FedEx deliveries (Non UK orders)

If you are not at home when the courier from FedEx arrives to deliver your jewellery parcel, you usually have 3 options:*

1. FedEx will normally make two additional delivery attempts after the first missed one. The date of the next delivery will be noted on the “door tag”, which the FedEx courier leaves in your letterbox or sticks to your front door. (If you live in a building with restricted access, the courier may leave the door tag in a communal area or a main doorway.)

2. You can usually arrange to pick up the parcel yourself from the local FedEx office. The address and opening times should be noted on the door tag the courier left you. Make sure you take the door tag and a form of personal identification (such as a driving license) with you.

3. You can go online onto the FedEx website to re-route your delivery. The easiest way to access the FedEx website is by clicking on the delivery tracking number link, which you’ll find within the dispatch confirmation email we sent you.

* Note – The availability of all or some of these options will vary depending on the type of operation FedEx has in your country. Please check the FedEx website for further information:
Fedex International Shipping

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Extended Returns Until 17th Jan 2020