Free Worldwide Delivery

We offer FREE worldwide delivery by DPD or DHL on all our products. See below for specific delivery information.

We offer FREE delivery by DPD on all UK & Northern Ireland orders

UK Next Day Delivery

Certain products are eligible for Next Day Delivery via DPD (UK & Northern Ireland only) if ordered before 12pm UK time, Monday to Thursday (excluding bank holidays). Friday, Saturday & Sunday orders will be shipped the following Monday.

UK Same Day Delivery – London Postcodes Only

We now offer same day delivery on select items for £70 when you order by 2pm, Monday to Thursday or by 11:30am on Friday. Our courier delivers to all London based postcodes – see if yours qualifies . Qualifying postcodes: SW1, SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11, SW12, SW13, SW14, SW15, SW16, SW17, SW18, SW19, SW20, W1, W2, W3, W4, W5, W6, W7, W8, W9, W10, W11, W12, W13, W14, EC1, EC2, EC3, EC4, SE1, SE2, SE3, SE4, SE5, SE6, SE7, SE8, SE8, SE9, SE10. SE11, SE12, SE13, SE14, SE15, SE16, SE17, SE18, SE19, SE20, SE21, SE22, SE23, SE24, SE25, SE26, SE27, SE28, NW1, NW2, NW3, NW4, NW5, NW6, NW7, NW8, NW9, NW10, NW11, N1, N2, N3, N4, N5, N6, N7, N8, N9, N10, N11, N12, N13, N14, N15, N16, N17, N18, N19, N20, N21, N22, E1, E2, E3, E4, E5, E6, E7, E8, E9, E10, E11, E12, E13, E14, E15, E16, E17, E18, E19, E20, WC1 and WC2.

UK delivery times:

We aim to dispatch all jewellery within 24 hours of receiving your order. However, due to the volume of product we offer, it is not always possible to have every item in stock. This means that we may need to handcraft a ring just for you, or adjust the size of an item before we send it out. If we’re unable to dispatch your order immediately we’ll give you an estimated dispatch date. In any case, we will always email you with a dispatch date within 8 hours* of receiving your order. (*This response time applies during our office opening hours: Monday to Friday, 9am – 5pm. If you place your order outside of these times, we will contact you the next working day.)

Our UK delivery method

For all UK orders we use DPD. This is a secure, insured and speedy delivery method. On dispatch, we’ll email you with information on how to track your order. Your jewellery is insured during transit. It will require a signature when delivered to the address you gave us.

We offer FREE Worldwide delivery on all orders

International (non UK) Orders & Taxes We aim to dispatch all jewellery within 24 hours of receiving your order. We have partnered with Globale for all Non-UK Orders and offer:
  • Checkout in your local language and currency for a seamless experience.
  • Real-time calculation of duties and taxes at checkout.
  • Transparent international shipping with DHL
  • An expanded range of global payment methods.
  • Dedicated customer support for international orders.
  • A FREE simplified returns process.
If we’re unable to dispatch your order immediately we’ll give you an estimated dispatch date. Typically, our dispatch times (depending on the piece you ordered) are either 3 days, 5 days or 7-10 days.

Delivery times to Europe & rest of the world

Below you’ll find the estimated DHL transit times to different parts of the world (please note that DHL delivery times apply to working days, excluding weekends and bank holidays)
Ireland
1 day
Europe
1-4 days
USA
1-2 days
Australia, Asia, Africa & South America
2-3 days
*Please note that we cannot currently deliver to Brazil, Kuwait, Malaysia, India, Indonesia, Mexico, Switzerland and Portugal. For more information about EU countries please read here.

EU & International delivery methods

For all International orders, we use DHL. This is a secure, insured and speedy delivery method. On dispatch we’ll email you with information on how to track your order. Your jewellery is insured during transit. It will require a signature when delivered to the address you gave us.

International Import duties and taxes

All taxes and duties are shown (if applicable) at checkout. For the European Union and many other countries, all taxes and import duties are taken care of by us.

COUNTRIES WE CANNOT SEND TO

Portugal- PT
Switzerland – CH
Malaysia – MY
India – IN
Indonesia – ID
Mexico – MX
Kuwait – KW
Brazil – BR
If you have a specific deadline: We always work hard to meet any special delivery requirements you may have. Should our estimated delivery time not suit you, please contact us and we will try our hardest to meet your requirements. If we cannot deliver by your special deadline, we will always let you know.

CONTACT US

You can email us on customerservice@thediamondstore.com. Please remember to include your order number. You can also check the status of your order here – simply log in with the email address and the password you created when you first placed an order with us.
response times

RESPONSE TIMES

We aim to answer all customer inquiries within 48 hours. This response time applies during our working week from Monday to Friday, 9am-5pm.
packaging

PACKAGING

All of our jewellery comes presented in our exclusive Diamond Store Presentation Sets. VIEW THE DIAMOND STORE PRESENTATION SET
policies

POLICIES

We have clearly laid out policies to protect your consumer rights VIEW OUR GENERAL POLICIES VIEW OUR RETURN AND REFUND POLICIES
Overnight and during weekends we can receive emails and take telephone messages. Our Customer Service Team will then respond to your inquiry during the next working day.

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