5 year guarantee
The Diamond Store prides itself on its superior jewellery. Ours is skillfully and carefully crafted to last a lifetime and longer.
We guarantee that….
Any defect in the craftsmanship of our jewellery is fully covered for 5 years from purchase.
If a fault or a defect is found in the way our jewellery was crafted, we will correct the defect or exchange or remake the jewellery at no cost to you.
Please know, whilst our jewellery is robust to suffice daily wear, it is not a maintenance free commodity. Care needs to be taken with all jewellery, especially rings that contain gemstones all the way around.
Our diamonds are conflict free.
Our silver, gold and platinum jewellery is hallmarked in the UK.
Our jewellery is backed by a 30-Day Money Back Guarantee (except when we make an item especially for you).
Please note that our guarantee does not cover accidental or intentional damage or loss caused by the customer or a third party.
It also does not cover any jewellery that has been taken to another jeweller or craftsperson for work, alteration or resizing.
We can give you some real life examples that have not been covered by our guarantee: such as catching a ring on a door frame, accidentally dropping an earring into a waste disposal container or vacuuming up a bracelet.
If anything does happen to your jewellery, whether it’s your fault or ours, the best thing to do is send it back to us for an assessment. We will then either repair the item for free under our guarantee, or we will charge you a small fee for the repair if the damage was caused by you. We will always be forthright and let you know beforehand if there are any charges.
One way or another we will always do our utmost to help.
WHAT OUR GUARANTEE COVERS
All repairs and postage costs for any problem that can be attributed to the way your item was originally made.
WHAT OUR GUARANTEE DOESN’T COVER
Any loss or damage to your jewellery caused by you, or by another person’s actions.
WHAT IF I ACCIDENTALLY LOSE OR DAMAGE MY JEWELLERY?
Jewellery insurance with worldwide cover including accidental loss or damage is available through our recommended expert partners, Assetsure. Find out more about jewellery insurance.