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Covid-19 Update: What We're Doing to Help

Many of our customers have called in to ask if we're open, and yes, we are. Our team is working hard to deliver our services to you in the SAFEST, most HYGIENIC and timeliest way possible. In challenging times like these, we see how important it is to appreciate the people around us. Put simply, love matters.

Here are some changes we’ve made to help you shop our jewellery gifts online:

Extended 90-Day Returns

After trying our jewellery out in the comfort of your home, it may be difficult to get out and return products. So we’ve EXTENDED our free worldwide returns to 90 days after you’ve received your item. Find out more about how our returns work.

Updating You On Any Rare Delays

Our gems, diamonds and gold come from around the world, and some of our supply lines located abroad are still suffering from Covid-19 restrictions. This means that in a few rare cases, we may take longer than usual to make some of our specialist rings. Rest assured we’ll notify you if this is the case, and check that you’re happy to wait before confirming your order.


Please be reassured that all our staff members are observing the NHS COVID-19 guidelines and procedures in the office and with packing your jewellery.

Our Live Chat Operators Are Working Longer Hours

If you have any questions about our jewellery and services, our Live Chat Operators are working longer hours to help you. Whatever your query, please don’t hesitate to ask, we’re happy to help.

Free Worldwide Deliveries – Working As Normal

Our delivery is working as normal and we continue to offer our FREE worldwide shipping on all products. Find out more about the delivery methods in your area.

Last, But Not Least..

We’d like to say thank you to you, our valued customers, for your loyalty. As well as to our team, our suppliers and our entire community for your patience and understanding during these exceptional times.

If you have any questions for us, please do not hesitate to CONTACT US. We are available on chat, phone and email as normal – and we are always happy to help you.