What can we help you with?

Use the search facility above and if you can't find the answer to what you're looking for, feel free to contact us directly

Covid-19 Update:

Many of our customers have called in to ask if we're open, and yes, we are. Our team is working hard to deliver our services to you in the SAFEST, most HYGIENIC and timeliest way possible. In challenging times like these, we see how important it is to appreciate the people around us. Put simply, love matters.

Is it safe to receive orders?

Yes. We are observing robust NHS Covid-19 measures to ensure absolute safety and hygiene while we prepare your jewellery.

Updating you on any rare delays

Our gems, diamonds and gold come from around the world, and some of our supply lines are suffering from Covid-19 restrictions. This means that in a few rare cases, we may take longer than usual to make some of our specialist rings. Rest assured we’ll notify you if this is the case, and check that you’re happy to wait.

Free worldwide deliveries – working as normal

Our delivery is working as normal and we continue to offer our FREE worldwide shipping on all products. Find out more about the delivery methods in your area.

More questions? We’re always happy to help

Our Personal Shoppers are available to help on 0345 084 1200 or Livechat for any questions you may have. You can also message us through our CONTACT US page, we are always happy to help.

Finally, we’d like to say thank you to you, our valued customers, as well as to our team, our suppliers and our entire community, for your loyalty, patience and understanding during these exceptional times. We hope you and your loved ones stay safe.

The Diamond Store Team