We've extended our normal returns policy over Christmas. When you order any item of jewellery as a Christmas gift between 1st November 2018 and 20th December 2018, it will be eligible for a full refund or exchange until Friday 18th January 2019.*
Of course if you order your jewellery after 20th December the returns period will be our usual 30 days.
*Important note on rings: If you are ordering a ring, some returns and refunds exceptions may apply. Please read these important notes regarding rings below.
We are happy to accept returns on unworn ladies’ rings between the sizes of J to Q and unworn men’s rings between sizes R to W. All other sizes are considered outsized. This means that they have been especially made for you and therefore cannot be returned or exchanged.
Also, where we have custom-made a ring especially for you (eternity rings & diamond wedding bands) these items of jewellery are non-refundable and non-exchangeable.
We will of course confirm this with you when we receive your order and before we take full payment. Rest assured, our 5 Year Guarantee against defects is not affected by ring size.
If you order the wrong ring size (mistakes can happen!) we are happy to make the ring for you in the new correct ring size for a small fee, starting from £25. Please note, though, that not all rings can be resized because of their design and structure. Please contact us for more information if you require a ring to be resized.
Click here to read our full Returns and Resize Policy Exceptions on Rings.